Cancellation policy

01If you cancel

More than 72 hours before your pickup. You can cancel, and anything you have paid comes back to you.

Between 72 and 24 hours before. You can cancel. What is returned follows this published policy, and we confirm it with you when you write to us.

Less than 24 hours before. By this point a driver and a vehicle are held for you, and often already scheduled. Tell us anyway: these are looked at case by case, and being told early is what lets us do something about it.

02If you need to move the time

You can change the date or time at no charge up to 24 hours before the service. After that it depends on availability that day and may carry a cost; we tell you before anything moves, never after.

03If your flight is delayed

That is not a cancellation and it does not change your fare. We track your flight: if it lands late, your pickup moves with it and your driver is still there. You do not need to tell us, and nothing needs re-booking.

04How long we wait

At airports you have 90 minutes of complimentary waiting, counted from when your flight actually lands, not from the scheduled time. Immigration and baggage fit inside that comfortably. After it, our waiting rate applies.

05If we cancel

You get everything back, whenever it happens. And before it comes to that, we do what we can to find you another vehicle.

06How to cancel or change something

Message us on WhatsApp, or reply to your reservation email with your folio. The company’s team handles it.